Important Information: Discolored Water & System Maintenance
If you notice your water appears tea-colored, brownish, or contains sediment, it is typically a temporary condition caused by a disturbance in the water mains.
Why is my water discolored?
The most common cause of discolored water is the disturbance of naturally occurring mineral deposits (typically iron) that settle at the bottom of water mains over time. This can happen during:
- Fire Hydrant Use: High-velocity water flow during firefighting or routine hydrant flushing.
- Water Main Repairs: Pressure changes caused by a nearby break or scheduled infrastructure maintenance.
- Directional Changes: Adjustments to the flow of water within the system.
Is the water safe?
While the water may be aesthetically unappealing, it is typically safe for drinking and bathing. However, the minerals in the water can stain laundry (especially whites) and may have a metallic taste. We recommend avoiding laundry and heavy water use until the water runs clear.
What should I do?
If you experience discolored water, please follow these steps:
- Run the Cold Water: Turn on the cold water tap (preferably a basement utility sink or an outdoor hose bib) and let it run for 5–10 minutes.
- Avoid Hot Water: Do not run hot water initially. This prevents sediment from being drawn into your hot water heater, which could require professional flushing later.
- Check Again: If the water does not clear after 10 minutes, turn it off, wait an hour, and try again.
- Laundry Care: If clothes are accidentally stained, do not put them in the dryer. Keep them wet and re-wash them using a Red-B-Gone that is supplied by the Franklin Square Water District upon request.
When to Contact Us
If your water remains discolored for more than 24 hours after a known disruption, or if you notice a sudden drop in water pressure along with the discoloration, please contact our office.
